Guides
Written from eleven years of doing this inside a real clinic. No theory, no filler.
Handing it over
Hiring a part-time receptionist or outsourcing your clinic admin: what each really costs in 2026, and the one question about hours that decides it.
7 September 2026 · 5 min read
Data and compliance
Giving a virtual assistant access to patient records: named logins, permission levels and the data processing agreement to sort out before day one.
7 September 2026 · 6 min read
Money
Clinic expenses record keeping that survives a busy week: where receipts go missing in a private practice, and the weekly routine that keeps hold of them.
1 September 2026 · 7 min read
Practice software
Cliniko automates the rule based half of clinic admin and leaves the rest to a person. An honest look at what it handles, and where you still come in.
27 August 2026 · 6 min read
Correspondence
A clinical letter backlog is a scheduling problem rather than a writing one. Why the pile grows, how to clear it in order, and how to stop it returning.
24 August 2026 · 7 min read
Insurer billing
An insurer fee schedule is the rate they agreed to pay you, not the price on your own list. Why the two numbers drift, and what to do about the gap.
17 August 2026 · 6 min read
Handing it over
A virtual assistant for a private clinic handles the general admin well. Here is where the clinic-specific work starts, and how to tell which one you need.
12 August 2026 · 6 min read
The diary
Why did-not-attends happen in private practice, what a missed appointment really costs a clinic, and the diary changes that actually reduce them.
10 August 2026 · 7 min read
Insurer billing
A shortfall is the gap between what you invoiced and what the insurer paid. Here is why they happen, why most clinics quietly absorb them, and a weekly process for recovering the ones worth recovering.
2 August 2026 · 6 min read